Thanks for making this process easy and the experience wonderful. My family and I will continue to use your travel agency for years to come. - Sharonda Kendrick Robinson
Please accept this note of praise (and gratitude) for an employee in your office, Ms. Shelley Atkinson. My husband and I have never worked with your agency before and we are thrilled to do so, especially because of her.
Let me briefly explain-Shelley worked with me to book a Seabourn cruise to New Zealand and Australia, one of those bucket list items for me, and she worked diligently to get us on a trip despite the fact that there were few options available. She kept us on track and provided excellent advice. You may recall the day when our flight to Atlanta was delayed to the point we couldn't make a connecting flight to the west coast in time to make the flight to Australia and New Zealand. All through this process, Shelley was in contact on the phone providing guidance, troubleshooting with Seabourn and reaching out to any contact she could think of, unfortunately to no avail. However, and this is very big, she coached us through the entire process of requesting documentation to submit to the travel company, and even tried to get us booked on a subsequent cruise. Shelley was there for us every step of the way, holding my hand, and doing everything possible to reduce our stress level and not lose money. I cannot emphasize what an impact this had on my life!
Since the time I submitted all of the documentation for our trip reimbursement, Shelley has acted as an intermediary with the insurance company and has gotten their attention when I could not. I very much consider her efforts a sucess and am singing her praises to all my traveling friends.
Shelley has shown me what excellent customer service is, and we've already booked 2 other cruises for this summer. Again, I am so thankful that I was lucky enough to get her when I walked in your office. I'm sure you are also grateful to work with Shelley, but I wanted you to know that you have some very happy customers!
Paula Gordy Cook
The Cruise was wonderful as always. You always do so much for us and we really appreciate everything you do. Thank you so much for the dinner at the Cannellato and the complimentary drink cards. We enjoyed it all! We will be in touch soon to set up our next adventure. You are the best. Betty and Chuck Palm
Shelley was outstanding!! We didn’t know about a lot of things which she advised us about and handled. I’ll always use her in the future!
We have already recommended her to a couple of friends.
My family and I had the best time at Disney and we made such magical memories. It was our first time and didn’t know what to expect but Chynell prepared us so thoroughly that our vacation went very well and we didn’t have any concerns once we were there. I want to thank you for making this vacation so wonderful and I will definitely use Holiday Cruises and Tours Travel Agency again.
Every question I had Chynell answered very fast and with details that I needed to know.
I will contact Chynell for all my future vacation trips.
- Celeste Deville
Shelley finds us great deals and she takes care of all the details. All we have to do is enjoy the trip. We wouldn't think of booking a cruise without her.
I would recommend Holiday Cruises without hesitation when asked regarding travel agencies.
-Samuel O. Allen
Ruth Rennick's customer service skills and attention to detail were excellent -- she helped to make it a really wonderful vacation. Not a detail or deadline was overlooked with her arrangements, and she took excellent care of us so that questions were always answered. We plan to continue using her as our travel agent, and within5 days of returning from this river cruise, we booked another one with her.
We found Uniworld through Ruth and have never regretted it. They are the top-notch river cruising company in our opinion, and this was our second experience with them. They have beautifully designed and decorated ships, wonderful staff who take care of every need, great meals, and the best itineraries. Their many included features and free airfare offers make them hard to beat.
We are very satisfied travelers and thank you for an excellent experience.
Brad was a great host, especially on the return trip when things were delayed and we missed our original flight to Atlanta. He was both willing and able to handle all the details with the airline to get us home. He and Veronica made my first travel agency and cruise experience most enjoyable. The land portion was beyond my wildest expectations. Our bus driver, Laurie, was our own personal Alaska guide. I learned so much about the land and the people groups that I was seeing. My bucket list trip and cruise to Alaska will always be a cherished memory. I'll definitely discuss my next trip in 2019 to the Mediterranean (Italy, Greece, etc.) with your agency. Thanks for the memories and the memories to come.
-Sonja Lou Brownhill
We have had a wonderful cruise! We loved the rooms with the balconys on the back of the boat. What a great suggestion! We were able to go up the railroad to Fraiser in Skagway. Something I've that had been fogged out when we went last. The kids were blown away with all the things to do on the Royal Caribbean as well as the beauty of Alaska. Thanks for all your help in arranging everything! We still have Victoria tomorrow and then Seattle this weekend so our trip isn't over - but we are sad to see our cruise coming to an end. Thanks again for all your advice!
Connie and John Wiegman
Chynell Jefferson did an excellent job planning and following through on every aspect of the cruise I will definitely recommend her to my friends. - Shirley Sanchez
Shelley understands her clients and works effectively to make sure their needs and expectations are met. She works through issues to assure satisfaction. Shelley is also justfun to talk with! - Pauline Pinkos
Chynell Jefferson is committed to her clients and go above board to assure that they are satified, have recommended her to all my family, friends and people I just met on the cruise ship. Chynell has worked with us to plan several cruises in the pass and we can thank of no one else we would want to plan our next cruise, but her. - Willie Mae Williams
Lenny was so knowledgeable and an overall wonderful person to deal with. We would recommend this travel agency to anyone because of Lenny. - June Bolt
We are always pleased with the service that Brad provides for us. He goes well above and beyond to ensure that we have a wonderful trip. - Patty Coddington
Our experience was amazing, and Paulette made sure all our questions were answered. She helped make our trip even better! - Karen Rohe
Words cannot express our appreciation for all your efforts in making our Hawaiian cruise honeymoon so perfect. You attended to every detail and we did not have to lift a finger. The flights, transportation, hotel accommodations and cruise were all absolutely outstanding. Thank you so much for all your efforts in making our trip so wonderful. We greatly appreciate all you did - and we really enjoyed the chocolate covered strawberries that awaited us upon our arrival on our cruise ship - Pride of America. We are so thankful we booked our trip with you!
We highly recommend Hawaiian Eye Weddings for anyone who wants to get married in Honolulu. They took care of every detail. All we had to do is show up.
From our wedding license, hair/makeup, wedding music and personalized ceremony and over 150 photos/nothing was left undone.
"Thank you" does not begin to express our appreciation to you for all you did. We look forward to booking our next vacation with you.
Al and Pam Godwin
Shellie Atkinson was most helpful and courteous.... - Richard Thomas
Everything about this trip (flights, pre-cruise stay in Amsterdam + Rhine River cruise) was excellent and first class all the way. This was our second River cruise booked by Ruth Rennick; she did another great job, always taking time to respond quickly to our many questions, doing research for us, and making sure that every detail was covered. We felt very confident that we were going to have a wonderful vacation, and we did. Uniworld is a terrific brand with great itineraries, top-notch dining, extremely knowledgeable and talented staff, and an all-inclusive policy like none other. It was such a fun trip that we could sit back and relax without any worries. Thank you! - Karen Reed
What can I say?! The trip was amazing and perfect!! It exceed all of our expectations and then some. The agenda was beyond wonderful, our guides and escorts were the best, and the locations were amazing. There is nothing I would have changed about this trip at all.
We always felt safe and never in any danger of any sort. I realized how much the American media has biased us against European travel. I expected to see many Muslims and to feel that they were a threat. But that was not the case at all. We only saw a few Muslims and nothing at all like you see in the news.
While in France, we all feel in love with your escort that also carried out tour guide duties, Antonie. He was the best. We miss him still! We had a lovely escort through Italy, Anna. She took great care of us and we really appreciated everything she did. I don’t know how people can go to Europe and not have a tour guide or an escort. All the details were taken care of for us and we didn’t have to worry about a single thing. Having native escorts also made a huge difference. We found that if you try a little French or Italian with the locals, then they are more happy to help you and work with you because most of them knew English, or at least more English then we knew French and Italian!
Thank you so much for all your hard work and help through the last year. You made all of this possible for us and it will be a trip that we will never forget and always think of with much love and joy.
Much love, Jenny Harper [Bainbridge College]
"We have already recommended Mrs. Paulette from Holiday Cruises to many of our friends. She was a pleasure to interact with and was super knowledgeable about cruise line information and etc. We will be booking another cruise within the next couple weeks and we will be going to see Paulette to have this done. She is the best and absolutely wonderful at her job." - Joseph & Rachel Burlingame
"Lenny, I cannot tell you how much I appreciate you and the help you have given me. It has given me complete peace of mind and will enable me to enjoy the trip without worries. When I am traveling on my own, I expect the unexpected but When I am responsible for others who have traveled little, I want things to go as smoothly as possible." - Marjorie Turnbull
"Shelly was/is exceptional. Went far above and beyond all reasonable expectations. She is the very best, would never consider changing." - John & Obedience Cox
"As usual Chynell handled all of our arrangements perfectly. She was her usual friendly, helpful, knowledgeable, courteous self which is what keeps us coming back time and time again. We enjoyed this cruise to the Panama Canal/Caribean. Thanks, Chynell--you are the best!" - Paula Warmath
"The over all trip was a success, primarily because my mother, Vernestean Leftwich was happy as a first time cruiser.
Mr. Winston at table 426 was a superb server! He was awesome and Royal Caribbean should consider him an asset!
Ms. Chynell Jefferson far exceeded my expectations. I knew she was great, however I did not know she was pure virtue and grace under pressure and she was super knowledgeable about what to expect and gave awesome advice that regretfully I did NOT follow and wish I had. Words can not adequately express the gratitude in having her as our prompt, extremely professional travel counselor. ~I'm beyond grateful that she is on your staff and because of her, I will seek travel experiences and travel advice via her before ANY other source.
Beryllium S. Daniels"
"Paulette was awesome!! I will definitely use your services again. What an awesome experience!!" - Toyka Watson
"This was our third Disney cruise and Ruth has helped us book all 3. She is most helpful and always answers my questions (and there are usually many!) in a timely manner. I would not book with anyone else! Ruth is awesome! We booked another cruise on the same ship before disembarking this time. We can't wait for the next one and Ruth will be there to guide us again! :)" - Joanna Ward
"This is our third cruise with Holiday Cruises & Adventures in Travel. We could not imagine traveling without working with Chynelle.
We refer our friends to your company. Thank you for being the best. Becky Sorrell"
"We had the best service on this ship that wa have ever had in 26 sailings. [Vision of the Seas, Royal Caribbean] Our agent, Brad, goes above and beyond to assist us with our bookings, arrangements, issues." - Patty Coddington
"Brad, we really appreciate your assistance and your service. We will certainly keep you in mind and will highly recommend you and your firm. We would also give Travelex [insurance] a good recommendation." - Mark & Shirley
"Ms. Jefferson [Chynell] was very courteous, responsive, and professional; she also tailored the cruise to our specifications." - Linda Bakker
"Love working with Chynell. We trust her to coordinate all travel plans as well as the cruises." - Dynitia Brimm
"Brad was extremely helpful and secured extra perks for us on our cruise. Thanks again." - Larry & Teresa Durden
"Thanks for putting together our wonderful 30 year anniversary trip to Canada. Everything was perfect! Thanks to you we were upgraded to a suite at the Empress - a Real treat and we were treated Royally. Having us stay at teh Fairmont at the Vancouver Airport the night before our return gave us some extra seep as the Delta counter was at the foot of the stiars. Again thanks for making our 30th anniversary truly memorable." - Phil and Kelly Coram
"Ruth is awesome. She really knows her job and makes booking a trip a pleasure." - Diane Furman
"We recommended Ruth's service to another couple in Atlanta who joined us and they thought her service was spectacular!" - James Park
"We had an excellent time on the cruise. Thank you for all your help. Mom and Dad said thank you very much for the complimentary dinner at Chops. Everything was great and looking forwrd to the next one! Thanks again for all your help. Rob"
"Brad was fantastic! I booked this cruise short notice and he did everything possible to get us ready in a short period of time. I have recommended Holiday Cruises to friends/family and will continue to do so." - Kristen Keller
"I wanted to tell you what a fantastic time Pat and I had on the very well-planned [motorcoach] trip to Atlanta. It was perfect! The snacks and drinks onboard the motorcoach were a lovely, thoughtful touch." - Barbara
"The delicious (and beautiful) chocolate covered strawberries from you were a nice treat. Thank you so much for all your help putting the trip together and for making it all so easy for us.
- Linda Gillespie
"Fantastic ship loved every minute of the cruise. [Brilliance of the Seas] Chynell was a great host!!" - Sandra Lee Lane
"Chynell did a wonderful job coordinating special activities and tour for our travel group." - S Clarke
"Great 4 days. Chynell made it a fun experience!" - Maureen Jolly
"I have booked several cruises through Brad and he does an amazing job and is very helpful through the entire process. He provides the confidence that I know he has taken care of everything." - Ron Carpentier
"Ruth was excellent on helping my family book this trip! Her knowledge of this cruise was beyond compare! I would book any trip with her in a heartbeat and I tell my friends to do the same!" - Joanna Ward
"Alaska is breathtakingly beautiful. Recommend everyone to go at least once. Call Brad he will work out all the details for you." - Carol Jordan
"All Chynell's recommendations were the best. We also booked the White Pass train/bus excursion and it was great too." - Bill Stich
"Wanted to tell you how much we enjoyed our trip to Alaska. Ange and I had a great time, and we certainly enjoyed the people we went with. Great trip, and great group!! And, thank you for coordinating everything for us, being the odd man out. Everything went as planned, and on schedule!!!" - Jean and Ange Carboni
"I appreciate you and your staff handling all the arrangements it was nice to have the pre registering all done for us." - Neal and Sarah
"This was our first cruise. On top of that our son was married on board. Everything was perfect. Thanks Shelley and Royal Caribbean for making this a perfect experience." - Marcia a. Nita
"Just wanted to thank you for all your efforts in helping us plan our cruises. From Alaska to the Caribbean and now to the Mediterranean, your advice has been beyond value. We very much appreciate your gentle guidance when head off in the wrong direction, providing sound guidance on when to book flights and helping us get the best deals. Your advice on excursions has been right on and we look forward to continuing our relationship for future cruising." - Stan & Paula
"Many, many thanks to our 'SPECIAL' travel agent!! We do appreciate all that you do for us! May we have lots more adventures ahead! Thanks agian, Nat & Frances"
"You do not know how much I enjoyed working with you. You make my trips so easy. You take care of everything. All I have to do is walk on the ship. - Kim"
"Lenny did a great job of taking care of our needs for this cruise. Also thanks for Patrice for having our documentation packet ready so boarding process was very easy!!" - Matt
"Once again, Lenny's well-planned itinerary ensured a fabulous land-sea trip for us. His efforts are appreciated!" - George
"Just wanted to let you know we had a great time on our recent Crystal cruise. By the way, the tour we booked through you in Nova Scotia was wonderful. The guide/driver was very knowledgeable, etc and the best part was that it was a small group. There were five of us in a large van so it was very comfortable. You get an A+ for that one." - Nancy
"I love my consultant Shelley, she is always so courteous" - Nancy
"Lenny was so patient with all our questions (& we had a lot) and we learned so much from him. The trip was a wonderful, fun experience and we have already recommended it to several family and friends.
Being our first time out of the USA, we had a lot of fears, but Lenny walked us through each one with patience and kindness and again taught us many tricks to traveling. We plan to do a river cruise next year, just have to decide where and when and with whom. The AMADolce was the perfect ship to start our travel experience with and our tour guides made the trip very memorable and fun. Thank you, thank you, thank you for opening up (literally) a whole new world for us." - Carol
"Just a quick note to express our sincere gratitude for making our very first cruise and 26th Wedding Anniversary aboard the Carnival Sensation a most memorable experience! I am glad you made the arrangements for our first cruise with thoughtful consideration, because it helped us to avoid what could have been a number of negative surprises (check-in, luggage, gratuity, etc). I am grateful to you for planning our trip with great care especially on such a short notice. You are wonderful and I give your permission to use me as a reference for future cruise patrons." - Joseph
"Thanks so much for all that you did to help make the Lincoln High School Class of 1967 cruise a tremendous success. Because of your expertise and follow-up throughout the planning process, all aspects of the cruise came off without a hitch. Again, thanks for a job well done; we appreciate you very much!" - Jerome
"Brad was a tremendous help in the planning and execution of a wonderful class reunion cruise. We truly appreciate the job that he did for us!" -Stacey
"I cannot stress how much I appreciate the balcony. Knowing what I know now, I would not take a room without one!" -Rick
"We are glad we had the opportunity to do this trip for our anniversary and my birthday. We got special cakes those nights and room had sign on door when we arrived along with balloons. Alaska is awesome and we enjoyed all the beautiful sights. Thanks again for making all the arrangements." -Nancy & Marty
"Thank you so much for all your help - my daughter and I are so excited about our upcoming trip! Thanks, Barbara
"We are back! (Boo Hoo). Had a fantastic time and did not want to depart the incredible ship! The cruise was way better than I expected, although it was my first cruise, so I had nothing to compare so now the bar is high. We took advantage of it all from the shows to room service and Dancing and chilling by the pool. Thanks for the weoome fruit basket and dinner voucher. We used it at Chops. The schedule was perfect with a day at se between shore days. The My Time Dining was great. Our shore excursions were Labadee where we did the Zip Line (wow), Dunns River Falls and snorkeling off a catamaran in Cozumel. You did a super job. Thinking about Cruising Alaska next. Thanks again."
"We had a wonderful trip to Hawaii. I wish I had listened to you and booked a second day in Honolulu so we could have enjoyed the beach at Waikiki. It was beautiful. Thanks, Linda & R.D."
"The cruise and excursions could not have been better. We thoroughly enjoyed our trip and 50th wedding anniversary celebration with our family. Thanks for everything that you did to make it a memorable one!!" -Margaret
"This was the best land tour we've ever taken, by far. Best tour host, best hotels, best food,best individual tours, best guides, and we had great weather to boot. It was a value bargain as well. Thanks for your help in planning this for us. As always, a great job. All the best, Jerry & Barbara
"Great cruise, Chynell was great as always. The grand suite was a great choice, thanks Chynell for the recommendation." -James
"Pre-booking the transfer to/from hotel was a terrific suggestion." -Linda
"Thanks to you, we had a great adventure in South America." - Jerry & Barbara
"Ruth chose a very good fit with Amawaterways. Fellow travelers very friendly." - Nancy Fischer
"We had a fabulous cruise. Everything was perfect; couldn't have been better. The shore excursions were the best. From the time we left Tallahassee until we returned home, everything was outstanding. The cruise now gives us a lifetime of wonderful memories."
- George & Harriett Waas
"Thanks for all your assistance on my trip to Barcelona and my flights. I loved Barcelona...it was great. Margie & I did the hop-on & off bus tour and saw as much as our energy would allow. We really enjoyed the Picasso Museum and we had two great tapas meals. The hotel recommended a good tapas restaurant and it was absolutely marvelous. In fact, we went there twice and had the same meal both times!! Both hotels you booked were very nice and the champagne was terrific. Thank you! Being a tourist is hard work and it has taken me several days to get back on a regular schedule. Thanks so much for all your help and advice. Thanks, Ann"
"I love having Lenny as my personal travel agent! He can find the answer to any question, and makes the booking process so easy!"
- Patricia Harper-Bingham
"LOVED the cruise. The excursions were fabulous. Kudos to Shelley for a job well done in guiding us onto our first cruise." - Iris Fulton