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Accessibility & Special Accommodations

Accessibility Mission Statement:

Norwegian Cruise Line is committed to providing inclusivity and access to world-class vacation experiences by continuously improving and applying the most updated accessibility standards to exceed our guests' expectations.

Important Information for Guests with Special Needs

Everyone should enjoy the fun and excitement of Freestyle cruising. That's why we are committed to providing all our guests the freedom to cruise your way.

Our team of Accessibility Coordinators has experience in furthering Norwegian Cruise Line's mission to provide a safe and accessible cruise experience for all guests with special requirements, to the best of our ability and feasible extent.

The Accessibility Coordinators will contact you before your cruise as soon as we receive your Accessibility & Medical Questionnaire so that we can try to meet your needs and expectations viably. Onboard, the Norwegian Cruise Line Access Officer will be the primary person managing all of your special needs.

Special Accessibility Coordinators
BEFORE AND DURING YOUR CRUISE

Norwegian Cruise Line has a dedicated team of experienced travel professionals specifically trained to assist guests with disabilities and special needs, before, during, and even after your cruise.

The Access Desk

Within our Reservations Department, an exclusive team of experienced professionals operates to help facilitate your travel. After receiving your Accessibility & Medical Questionnaire, these specially trained in Norwegian Cruise Line's policies and procedures, will document your reservation with information concerning your service requests. These details will be communicated to our cruise staff who will take care of the accommodations and prepare for your vacation.

A member of the Access Desk will speak with you about every aspect of your cruise, from transportation to and from the vessel, your stateroom, shore excursions, and any other expectations or needs you may have.

Onboard

Once you have boarded, you will be met by staff who will have all of the information you conveyed to Norwegian Cruise Line; either directly or through your travel professional. Staff will be available throughout your cruise to see to your needs. Norwegian Crusie Line has Access Officers who will be the primary point person working to meet all your needs. Norwegian Cruise Line also has a centralized internal corporate resolution staff to assist the Access Officer, available by telephone 24 hours a day.

To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire.

ADVANCE NOTICE NEEDED

Whatever your special requirements are, Norwegian Cruise Line will do whatever it reasonably can to accommodate you But we do need adequate time to prepare for your arrival. Please make every effort to contact our Access Desk well in advance of your cruise - at least 90 days for interpreters and 45 days for all other requirements.

For information that we have concerning any special requirement you may have, the more prepared we are to meet your needs during your cruise. What works well for others may not meet your requirements. You'll have a much more enjoyable cruise experience if you tell us what you need. We will work with you to try to meet all your reasonable needs for your cruise, but due to the nature of travel on a passenger cruise vessel, if advance notice is not given, Norwegian Cruise Line may not be able to provide you with what you need.

In limited situations (either on board or ashore), we may find it necessary to ask you to make alternative travel arrangements, such as if a disabled guest is incapable of satisfying certain specified safety and other criteria, even when provided with appropriate auxiliary aid and services. Guests who are unfit to care for their basic needs (e.g. dressing, eating, and attending safety drills) MUST have a capable traveling companion. We must be notified of any special medical, physical, or other requirement you may have as soon as possible, including whether you intend to bring a scooter.

Pre-arranging for special assistance helps travel proceed more smoothly. Assistance is arranged for at the time of booking upon identification, of your specific service request.

To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire.

Guests With
Mobility Disabilities

For guests who cannot walk on their own, a wheelchair, scooter or walker may be the primary mobility assistance aid for getting on and off the ship. Norwegian Cruise Line has a limited supply of wheelchairs onboard. To accommodate our guests, Norwegian Cruise Line wheelchairs are reserved exclusively for embarkation and disembarkation situations. If you require regular use of a wheelchair, we strongly recommend that you bring your wheelchair with you or make rental arrangements with Scootaround. The limited supply of wheelchairs on board is available for emergency rental arrangements on a first come first served basis.

Wheelchair-accessible staterooms are available on all our ships. We recommend you book well in advance as possible as availability is limited. Accessible staterooms offer wider door frames, roll-in showers, shower benches, high-rise toilets, and handrails in the shower and toilet areas.

Motorized wheelchairs and scooters are allowed in our accessible staterooms provided they are powered by gel-cell batteries and chargers must be adaptable to 110 volts. Should you choose a stateroom that has not been designated as accessible, you will need to bring a collapsible wheelchair, or if you have a motorized wheelchair or scooter, the width must not exceed 26 inches to enter the stateroom door. All scooters and wheelchairs MUST be stored in the stateroom. Due to the safety and escape way requirements established by SOLAS regulations, they cannot be stored in the hallways, stairways, or any other public area. Beach wheelchairs can be rented, for use on Norwegian Cruise Line's private island.

For additional details on the prearranged rental program for wheelchairs, scooters, and other medical equipment, please contact our authorized vendor. Please note that the other vendors will not have access to Norwegian ships:

Scootaround

Phone: (toll-free) 888-441-7575 or 204-982-0657

Fax: 204-478-1172

www.scootaround.com

Amenities and Services include:

  • Embarkation day meeting with staff members who will see to your accessibility needs during the cruise.

  • A limited number of wheelchair-accessible staterooms with grab bars in the bathrooms, raised beds, adjustable hanging rods in the closets, shower seats, and extra wide doors for easy access.

  • Wheelchair rental will be available for use on the vessels

  • All Norwegian Cruise Line ships have pool lifts.

  • All Norwegian Cruise Line ships have accessible restrooms in a mixture of public spaces.

  • Accessible transportation to and from the vessel can be arranged in advance for all US destinations with 15-day advance notice provided to the Access Desk

  • The Access Desk can provide specific and up-to-date information on the accessibility of shore excursions before your cruise.

Assistance On & Off Ship

Guests requesting wheelchair assistance on and off the ship during embarkation/disembarkation must be able to enter and exit the terminal without assistance.

Assistance onto the ship at embarkation

Norwegian Cruise Line crew cannot exit the terminal; therefore, guests cannot be picked up at the drop-off area/curb. Guests must enter the terminal before they can be provided wheelchair assistance. Guests are taken to the check-in area and up the ramp to board the ship but cannot be taken to their stateroom.

Assistance off the ship at disembarkation

Announcements will be made onboard to advise guests to meet at a specific location, where they will wait for crew members with wheelchairs to arrive and assist them in the security/check-out area. Guests are dropped off at the check-out area. Guests need to make their way out of the terminal to the curb.

Ship Transfers and Shore Excursions Facilities

Ship Transfers & Tenders

Guests must be aware that certain vessel transfers, such as tendering and gangways, may not be fully accessible to wheelchairs or scooters at the time they desire or they cannot go ashore at all. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Guests may need to utilize steps or a staircase to access the tender and reboard the ship. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at the dock or tendering.

Note: scooters and wheelchairs and/or guests that weigh 100 lbs or more are not allowed to be transferred from the ship to tender and/or from tender to shore.

Shore Excursions

Some shore excursion facilities may not be accessible to guests with mobility challenges. Although we endeavor to make sure that companies based in the United States provide accessible shore excursions, we cannot guarantee that all can provide facilities that are accessible to persons with disabilities. For detailed, up-to-date information on accessibility issues involving shore excursions, we recommend contacting our Shore Excursion team experts at 1-866-625-1167.

To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire.

Guests who are

DEAF OR HAVE LOW HEARING

At Norwegian Cruise Line, we will attempt to provide our Deaf or Low Hearing guests with an enjoyable cruise, which means making every attempt to make the technology available to assist Deaf and Low Hearing guests to contact the Access Desk before cruising so that your specific needs can be discussed before your cruise. Many assorted options are available before the cruise and needs vary from guest to guest.

Amenities and Services include:

  • Embarkation day meeting with staff members who will see to your accessibility needs during the cruise.

  • On the vessels where rooms have not been hardwired, a portable kit is available upon request in your stateroom that includes a visual-tactile alert system to alert you if there is knocking at the door, telephone ringing, alarm ringing, or smoke detection.

  • Individual and/or group emergency drills for all Deaf or Low-Hearing guests upon request.

  • Pagers are available upon request on all Norwegian Cruise Line vessels to alert Deaf or Low-Hearing Guests to vessel announcements and a manual for the same can be provided in advance.

  • Assistive listening devices are available on many vessels in the main theatre through the Guest Service Desk.

  • Closed-captioned televisions are available for your stateroom.

  • Closed-captioned movies are available on the 'New Movie Release' channel. A DVD player may be requested if a guest wishes to bring their DVD movies from home.

  • Sign language interpreting services may be provided for Deaf guests if that is their primary means of communication. A request for sign language interpreting should be made to the Access Desk during the initial booking through the Special Requirements Information Form that can be obtained from the Access Desk, but no later than 90 days before sailing. Requests are subject to a few considerations, including but not limited to, the availability of interpreters and cabin space.

  • TTY Phones are available onboard. The guests can request that the phone in their room be replaced with a TTY phone. This will enable them to communicate with the Guest Services Desk staff by teletype.

To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire.

Guests who are
BLIND OR HAVE LOW VISION

At Norwegian Cruise Line, we will attempt to provide our Blind or Low-Vision guests with an enjoyable cruise, which implies providing personal, customized service to make your cruise fun, safe, and happy.

Amenities and Services Available include:

  • Embarkation day meeting with staff members who will see to your accessibility needs during the cruise.

  • A vessel orientation tour is available upon request.

  • Braille/tactile signage

  • Service animals are allowed onboard and must be arranged through the Access Desk before the cruise.

To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire.

SERVICE ANIMALS

Norwegian Cruise Line accepts service dogs who are trained to perform a specific task. A service dog may be needed for various conditions, which would be acceptable under the Americans with Disabilities Act (ADA) guidelines.

Per the ADA, Norwegian Cruise Line does NOT accept "Emotional Support" dogs as service dogs, they CANNOT sail.

  • Guests must provide copies of the dog's current vaccination records that show all shots are up to date (including Rabies), as well as a USDA or International Health certificate. 

  • Guests are responsible for checking with all ports of call for special requirements they may have. Guests are responsible for bringing all food, medication, and life jackets, for the dog.

  • A relief sandbox will be provided.

All guests traveling with service animals must book at least two weeks in advance to allow enough time to check with each port of call and provide Norwegian Cruise Line with all required documentation.

For more information on document requirements, visit:

U.S. Department of Agriculture

To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire.

DIETARY REQUIREMENTS

A Special Medical, Allergy, and Diabetes

Guests with special medical diets and/or food allergies should contact the Access Desk to discuss Norwegian Cruise Line's policies and procedures concerning special diets and your specific allergies before your cruise. Because the vessels are supplied worldwide, it may be easier to meet your specific food allergy requirements in some countries, but very difficult in others. Special dietary requests should be submitted at least 45 days and cannot be guaranteed. We can arrange no-sugar and low-sodium meals for guests with those specific medical dietary restrictions upon request. Refrigerators are available upon request for storing insulin.

PLEASE NOTE: Kosher Dining is not handled through the Access Desk.

To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire.

MEDICAL NEEDS

Dialysis

Guests requiring continuous ambulatory peritoneal dialysis are welcome to board all vessels. However, Norwegian Cruise Line cannot assist or administer hemodialysis treatments. Those guests using peritoneal dialysis should have all solutions and equipment needed to for the dialysis delivered to the vessel on the day of sailing at least two hours before sailing. Please contact the Access Desk before the cruise for more information on Norwegian Cruise Line's policies and procedures.

Oxygen

The ship is not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center.  For security and safety reasons, we have selected Scottaround as the only outside vendors that  we will permit to deliver oxygen supplies to the ship. We believe they will meet your on-board respiratory needs.

However, you are also welcome to bring your own oxygen and/or oxygen equipment from your home. Please contact the Access & Compliance Department prior to sailing if you will require oxygen while on your cruise. Please note that liquid oxygen is not permitted on any Norwegian Cruise Line vessel.

For additional details on the prearranged rental program for oxygen equipment and other medical equipment, please contact our exclusive supplier and authorized vendor. For the safety and security of everyone, oxygen and/or oxygen equipment deliveries will not be accepted from any other company other than Scootaround.

Scootaround

Phone: (toll-free) 888-441-7575 or 204-982-0657

Fax: 204-478-1172

www.scootaround.com

Pregnancy

Norwegian Cruise Line will not accept guests who will have entered their 24th week of pregnancy by the time their travel with Norwegian Cruise Line concludes. Norwegian Cruise Line will not be responsible or liable for any complications of pregnancy that arise or occur during the cruise.

Other Needs And
ADDITIONAL ASSISTANCE

Norwegian Cruise Line welcomes guests with medical, emotional, or any other challenge to Freestyle cruising. If you have a need that has not been discussed, we encourage you to contact us at the Access Desk regarding your special requirements or requests and our policies and procedures.

Children with Disabilities

Children with disabilities are welcome on all Norwegian Cruise Line vessels. Please contact the Access Desk to discuss Norwegian Cruise Line's policies and procedures regarding children with disabilities and how we can assist you in making your child's cruising experience safe, fun, and comfortable.

Cognitive, Intellectual, and Developmental Disabilities

Guests with cognitive, intellectual, and developmental disabilities such as autism, cerebral palsy, Down syndrome, and Alzheimer's disease are encouraged to contact the Access Desk to discuss your cruise. Upon request, every effort will be made to meet your cruising special requirements, including:

  • Boarding and disembarkation assistance

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